– Unlimited mileage
– Full-risk Insurance
– Road fee
– Road-side Assistance
– Zero Airport surcharge

– Fines and parking charges
– Late return
– Bank charges for credit card processing at delivery
– Key and documents loss
– Delivery and Collection in Hotels/ Villas or any other off-airport destinations.

We are now at the car rental booth (No. 9) at the airport. Arrival flight number of customer is important so that our agent can be there on time. Customer must present necessary documents and a rental agreement(contract) need to be signed which is subject to local law.

At the time of filling up the contract, the customer must have his driving license, a valid passport and his credit card or other means of payment.

As for the drop off, the procedure is the same as for the pick-up . The agent will have to evaluate in your presence the condition of the car including damages such as scratches and bumps. After signing the necessary documents, your contract will be closed.

Pingouin Car Rental will not be held responsible if any objects or personal belongings have been left unattended in the car at the drop off of the car. We kindly recommend you to make a thorough verification before you leave the car.

We accept the following payment by credit card: VISA and MasterCard . Bank charge applicable on credit card transactions. Balance payment can be paid using debit card too at the car delivery.

A. We deliver and collect our cars freely at the airport at our counter.
B. For delivery outside airport, there is an additional charge; the same charge is applicable for car collection outside airport.

Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher.

Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early.

If you are unable to pick the car up at the agreed time and date, it is essential to contact us as soon as possible. In case of late drop-off, a surcharge is applicable.

What is a no-show?

1. You failed to pick-up the car at the arranged time and date.

In the event of any of the above, you will not be refunded. Pingouin Car Rental reserves the right to refuse to provide you a car if you fail to arrive on time with all necessary documentation and with a credit card with insufficient fund.

The price of your car hire will be confirmed at the time of booking and calculated on the basis of 24-hour basis. The minimum rental length is 3 days.

If you, the renter, wish to extend the period of hire after picking the car up, or if you drop the car off later than stated on your receipt, such an extension will be charged at the local daily rate, which may be higher than the rates agreed with us at the time of booking.

The car shown on your receipt is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our option.
If, at time of pickup, it becomes impossible to provide your booked car as shown on your rental receipt due to breakdown or an accident or any other reason due to unforeseen circumstances, a similar or upgraded car will be provided by us.
If we are unable to provide either a similar or upgraded car, you will be offered a full refund. However, in such circumstances, we shall have no additionally liability in respect of any direct or indirect losses you may suffer as a result of such changes. In the event of a downgrade after your approval, a reimbursement will be applied.

You will have the possibility to add the following options to your rental during your online booking:

– Additional driver
– Baby Seat
– Booster seat
– GPS

We reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you, the renter, may have to pay in such a case.  We will not be held responsible for anyone driving under the influence of alcohol/drugs, causing damage, driving off-road or driving without due care and attention.

In case of an accident or any unforeseen circumstances, Pingouin Car Rental shall provide you with either a downgrade or an upgrade and necessary adjustments shall be done. The customer will be informed in advance of any changes in his reservation. For instance, due to unavailability, If no car cannot be supplied, we shall refund you your deposit accordingly.

However, no adjustment will be the concern of Pingouin Car Rental if the client try to choose another car rental company. Pingouin Car Rental will not be held responsible for any surplus charges by the third party.

Please note that Pingouin Car Rental provides normal services during cyclone warning class 1 and 2 and you are advised to drive carefully. However, during cyclone warning class 3 and 4 , the office is closed. You are not allowed to drive the car and you will not be covered by the insurance.

No charge will be applied for amending your booking before the start of your rental unless it is a cancellation. This excludes any increase in cost caused by a material change to the booking such as its duration or the car class or by after we have changed our rates by the original booking. This can be done online in your account and no amendment is accepted prior 48 hrs of the car delivery.

Our cars are fully insured. In case of an accident, if ever you as the driver is not at fault, you are not liable to damages caused on both cars.  Also, if you are found guilty and at fault in any circumstances, you’ll be not held liable too for the damage caused to your car.

In case of no show or a car has not been rented without giving a valid reason, the payment due will be directly debited from your credit card and we shall not be held responsible.

Any cancellation notice should be mandatorily emailed to us 72 hrs prior the date of your car delivery via this refund request form. All cancellations must be sent by e-mail to: info@pingouin-carhire.com; cancellation request over the phone will not be entertained.  Any cancellation arising from Covid-19 uncertainty or any other genuine reason, a full refund will be issued: 15 euros as service fee will be applied and deducted from the prepaid amount.  For instance, if a cancellation is received or notified to us after the 72 hrs prior notice, no refund shall be processed.

Vehicle images are examples only. Specific models cannot be guaranteed. Similar categories can be provided.

– The minimum driver age required is 18; the maximum driver age is 75.
– Young driver surcharge applicable for driver age below 25 from 18-24 inclusive: 5 euro per day.
– Drivers of vehicles categories Prestige and Luxury must be aged 28 or over.
– Local driving licenses as well as international driving licenses from all countries are accepted.

When picking up the car, there is no security deposit to be left 0r pre-auth. Therefore no money is blocked from your credit card. You only pay the rental fee.

In the event of an accident, if you’re not at fault and in case damages have been caused to your car, there is no liability upon you; if you are at fault, you are covered too under our full-risk insurance policy taking into consideration that an accidental form is expected to be duly filled by both parties involved in the accident. If a there is no accidental form filled up by you or no substantiate proof, our full-risk insurance is nullified as we cannot make a claim to our insurance company. In that case, you’ll be liable a maximum equivalent to the excess applied per respective car category ranging between 500 to 1000 euros.

There is no necessity to buy extra insurance cover when renting a car or insurance waiver.  Our cars are already insured with a full-risk insurance. The latter will cover you in case you’re even t at fault in an accident. The extra insurance with us is zero!

There is no out-of-hour extra charge in case your flight is delayed. We are after all a customer service oriented company and we understand you are a traveler and we will wait for you to meet you at our car rental booth.

Our airport counter is opened from 0500 to 2200.

We ensure that each vehicle is provided in excellent and good-as-new condition, clean, roadworthy and insured . The car shall be returned in the same condition of neatness. The car cannot be rent to other parties or driven under the influence of drink or drugs, or to use it in a prohibited and negligent way-such as driving off main roads. You must return the car to the location you specified, on the date and time specified in this agreement, and in the same condition that you received it, except for the ordinary wear.

All Pingouin Car Rental ‘s vehicles are designated as non-smoking area. Additional cleaning fees may apply if the rental car is returned dirty as it needs to be extensively cleaned or deodorized due to smoking.

At all time during the Hire Term the Hirer shall garage, drive and park the car in such a manner as to obviate any risk or damage from any cause whatsoever. Whilst in the management, care and control of the car, the Hirer accepts full liability should the car be stolen, injured or damaged in way through the willful act, neglect or default of himself or any Third person or Party during the period of the Hire Term, and until the car is returned to the Owner.

What to do at a ‘Hit and Run’ accident?

In case of a hit and run accident, it is important to gather as much information as you can. This will help the police to catch the driver who has hit you. Secondly, it will help our insurance company to make decisions about the claim. In case the hit and run accident is not proven, it can be considered as an attempt to defraud the insurance company.

Useful Information to gather at a hit and run accident could be the following:

• The license plate number of the other car
• Look around for any possible witnesses to the accident
• Take picture of the accident scene
• Time and location accident occurred

The above can help to get a claim back from the insurance company; in the event to accident form is filled, our insurance company will not cover us.

In the case of breakdown or mechanical difficulties, you, the renter, must call the car hire company immediately. We must give authority for repairs or replacement cars. If you, the renter, are involved in an accident, Pingouin Car Rental must be contacted immediately and at the most within 4 hours.

The Hirer moreover undertakes to obtain and submit to the owner the following elements by filling out the accident agreement form provided with the car:

(a) A full report rough plan of the scene of the accident showing the position of the car involved, with measurements;
(b) the names and addresses of the person involved in the accident;
(c) the name and addresses of the witnesses;
(d) The name and address of the third party’s insurance company. Insurance details may be obtained from windscreen of the car.
(e) You are required to send a scan of your identity card, your driving license and your passport to the management.

Keep copies of all relevant documentation you are asked to complete. This may be needed if you, the renter, wish to make a claim; in case no accidental form is produced by you, our insurance company will not cover you.   If you met an accident and if you are found guilty, we may refuse you to give you another car for your own security. If the car takes more than three days for reparation, the management will not refund the rental fee paid for the unused days. If the length of reparation is less than three days, your rental fee for the unused days will be refunded.

The User agrees to take good care of the car and to check the engine and automatic gearbox oil regularly, whenever the latter exists in the rented car, as well as the water in the radiator, battery and tire pressure. The oil has to be changed every 9,000 kms. The User is liable to pay all the damage caused by insufficient maintenance.
In the event that a car on rent reaches the mileage at which a routine service is due, the User undertakes to notify us and make that car available for such servicing to be carried out or for the car to be replaced.

In the event that the renter requires a car for a longer period than the agreed rental period, the user must obtain a written consent from us via email to: info@pingouin-carhire.com at least 24 hours prior to the termination of the agreed rental period.

Same to same fuel policy:

(a) Vehicle must be returned with same level of fuel as given.
(b) We do not refund for an excess of fuel.
(c) Missing fuel will be charged accordingly.

Mechanical defects or any other wear and tear will occur inevitably during your rental. In case a defection has been noticed or you feel any dissatisfaction about any aspect of your rental, the management should be informed immediately to resolve your issue. This will help to eliminate further liabilities and damages to the vehicle.

Failing to inform management spontaneously of such issue(s), you will not be eligible for any refunds and/or if the complaints have been lodged after the drop-off of the vehicle rented.

Our prices are displayed in different currencies on our website. However all payments will be re-converted into Euros currency.  Note that payment done only by credit card in Mauritius will be converted into the local currency, that is, into Mauritian rupees. We will not be responsible for any fluctuation in exchange rates.

The user is held responsible for all above mentioned clauses.
We accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial disputes including air traffic control disputes, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ferry ports, cancellation of scheduled flights or financial failure of airlines. Any and all disputes which may arise between Pingouin Car Rental and the Hirer shall fall under the exclusive jurisdiction of the courts of Mauritius. All judicial expenses will be beared by the hirer.